Privacy policy

Respecting and protecting your personal information is important to us, so here is our policy. Rest assured and happy shopping!


TERMS AND CONDITIONS OF PURCHASE

These terms and conditions of purchase (the "Terms") constitute a legal agreement between you ("you" or the "User") and 4U Maternity Sportswear Inc. ("4U") and govern the use of websites, applications and modules that hyperlink to these Terms (collectively the "Websites").

For further clarification, but not limitation, the Website to which these Terms apply is: www.4umaternity.com.

PLEASE READ ALL TERMS CAREFULLY BEFORE PLACING AN ORDER.

  • Payment methods
  • Delivery
  • Returns or Exchange
  • Privacy Policy

NEWSLETTER OR OTHER 4U COMMUNICATIONS

By accepting this Contract, the User agrees to be part of the mailing list compiled by 4U and authorizes 4U to communicate to him all information regarding the use of the Site, the products and services offered on the Site , news and special offers on the Site, new surveys and other information deemed relevant by 4U. At any time, the User may unsubscribe from the mailing list by contacting us at the following email address info@4umaternity.com and indicating that she/he no longer wishes to receive such communications. Such unsubscription does not prevent the User from being bound by this Agreement.

APPLICABLE LAW

By using this Site, including any order or purchase on the Site, the User acknowledges and accepts that this Agreement and any Claim, suit, action or formal notice arising from the use of the Site, including any order or purchase, is governed by the laws applicable in the province of Quebec and by the federal laws applicable in Canada. The User hereby acknowledges and irrevocably submits to the exclusive jurisdiction of the courts of the province of Quebec, judicial district of Quebec, with respect to all disputes arising from this Agreement and its use of the Site.

METHOD OF PAYMENT 

You can securely pay for your order by Visa, MasterCard or Paypal.

For security and fraud reasons, purchases paid by credit card on our online store will only be accepted if the name and billing address match the name on the User's credit card and at the address indicated on the credit file.

If in doubt, we reserve the right to check the validity of the transaction with the cardholder and cancel the order if necessary.

TAXES

The Canadian provincial and federal sales taxes applied to your order are calculated according to the rate in effect at the time of purchase and according to the delivery address associated with your order. All amounts are in Canadian dollars.

Sales taxes are not applicable on purchases shipped outside of Canada.

If you are returning an item for a refund, the refund will include the sales tax you paid at the time of your purchase.

DELIVERY

How much to deliver?

4U offers free shipping with all orders of $200 or more, anywhere in Canada. For all other destinations, delivery costs will be calculated at checkout.

Note that all delivery charges, including returns, are non-refundable.

What are the delivery times?

For delivery anywhere in Quebec and Ontario, we deliver your packages between 1 to 3 business days following processing. Please allow up to 3 additional days for rural and remote areas. For national delivery (rest of Canada) the delays are 5 to 7 working days, and 10 to 12 days for the United States. For other destinations, allow a delay of 2 to 3 weeks. Providing you with quality service is a priority for 4U, which is why we post your packages as quickly as possible*.

*Please note that there may be a slightly longer delivery time during busy periods such as sales (Black Friday, Boxing Day), during the holiday season and during various events which may affect transport companies.

RETURN AND EXCHANGE

What is a return?

This is an item that you are returning to us because you are not satisfied with it.You therefore have 15 days following receipt to return a product that has not been worn or washed and still has the labels in place. The product must be in good condition as when received. To make a return, it's very simple! Here's how:

  • In Canada and internationally:
  • Complete the online form available in the Exchange and Return tab on our site.
  • Write us an email with Return in the subject line to activate the simple return procedure to info@4umaternity.com. Do not forget to attach the completed form.
  • Put all the items (respecting the conditions mentioned above) to be returned in the original bag (we recycle them!). Take care to remove or cover the old label on the shipping bag.
  • Post the package with a new label to the address received via your email.

**Please choose a delivery person who uses a tracking number to prevent your package from being lost. We are not responsible for lost or damaged packages.

And for an exchange?

As we are a very small start-up company, we do not offer product exchanges at this time. So if you ever want to make an exchange, you must use the return procedure and order your new product afterwards. Delivery costs will be paid by the customer. We promise to work on  reassessing the situation to offer you with a better exchange policy once our company is well-positioned. Thank you very much for your understanding.

Can I exchange an item on sale?

All of our sale items are final sale and cannot be exchanged or refunded.

What if I return for a manufacturing defect?

We are extremely demanding and perfectionist regarding the quality of our products, but it is still possible that your product is delivered to you with a manufacturing defect. If so, notify us via info@4umaternity.com with Manufacturing defect in subject line and send us a photo of the defect within 10 days upon receipt (beyond this period, the complaint will be rejected). Once the manufacturing defect has been confirmed, we will commit to replace your product as soon as possible.

PRIVACY POLICY

4U is committed to protecting your confidential information online. This Policy tells you how your personal information will be treated when you shop on our website.

If you have any questions regarding the collection and processing of data, you can contact us directly at the following email address: info@4umaternity.com and we will make sure to answer your questions as soon as possible. 

GATHERING INFORMATION

4U does not collect personally identifiable information from any natural or legal person unless that person provides such information on a voluntary basis.

Personal information may include your name, address, email address, telephone number, items purchased, date of birth, method of payment, and any other personal information you may provide to 4U. In addition, personal information may include information collected automatically when you visit our Website. We collect information from your browser. For example, this may be your IP address, your computer type and language, access times, the content of any undeleted cookies that your browser has accepted from us (see the "Cookies" section). (Cookies)" above of the Terms and Conditions of Purchase) and the address of the websites from which you were redirected to our Website (collectively "Personal Information").

COOKIES

A cookie is a small file which asks permission to be placed on the hard drive of the User's computer. Once the User agrees, the file is added and the cookie helps analyze web traffic or lets the User know when they visit a particular site. Cookies allow web applications to respond to the User as an individual. The web application can adapt its operation to the needs of the User by gathering and memorizing information on his preferences. Overall, cookies help us provide the User with a better Site and better products and services, by allowing us to track which pages and which products and services the User likes or dislikes.A cookie does not give 4u any access to the computer or any other information concerning the User, other than the data he chooses to share with us.

The User can choose to accept or refuse cookies.

PROTECTION OF INFORMATION

4U is committed to protecting all information you share with us. We follow strict procedures to help protect the confidentiality, security, and integrity of all data stored in our online store's systems.

Only employees who need access to this information as part of their job are authorized to use it.

Your information is exchanged with a third party only within the framework of the activities surrounding the online store and is in no case given or sold to third parties.

SHARING INFORMATION

We will not share your personal information with other individuals or organizations unrelated to your shopping experiences. Note that some information is shared with Facebook and Instagram to link our online store with the stores on our social media pages to personalize advertising (similar to cookies). You can change your personal settings on your networks at any time to refuse to share this information. See Facebook and Instagram policies for more details.

DATA SECURITY

We follow commonly accepted standards to protect the personal information submitted to us, both during transmission and upon receipt. Please note, however, that no method of transmission over the internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions regarding the security of our website, please contact us at info@4umaternity.com.

SHOPIFY

Our store is hosted on Shopify Inc. It is with their online e-commerce platform that we sell our products. Your data is stored in Shopify's data storage system and databases and in the general Shopify application. Your data is stored on a secure server protected by a firewall. For more information, we recommend that you read the privacy policy directly on the Shopify site at https://fr.shopify.ca/legal/confidentialite.

CHANGES TO THIS POLICY

4U reserves the right to modify this policy at any time. Changes and clarifications will take effect immediately upon posting to the website. We therefore advise you to consult our policy frequently.

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